Evergarden Farms
Comprehensive Information Center
(CIC) Manage customers, personnel, scheduling and field operations
The Comprehensive Information Center (CIC) system can help to manage a single garden or a regional cluster of gardens. In the latter, each garden can specialize on a set of crops and share marketing and distribution across the group, relieving the grower of the need to actively sell produce. Instead, the buyer can be a distributor or other intermediary, and the grower can concentrate on product quality.
- Organize customer accounts, service locations and contacts
- Schedule and route ad hoc and recurrent service trips
- Supports multiple depots, vehicles and contract operators
- Announces turn by turn navigation in driver mode
- Allows task-specific service modules for your business type
- Supports remote sensing for added schedule automation
- Includes complete website for each garden with many professional features
- Data archive for customizable reporting to gardeners, providers, clients, jurisdictions...
- Permissions-based user security on computers, phones, tablets
- Prototype in service since 2008; robust and hiccup-free with over 99% uptime
Veggies to the rescue!
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Comprehensive CRM with Scheduling and Routing
Evergarden's Comprehensive Information Center (CIC) facilitates and tracks many aspects of operation for local independent gardeners. Proven in continuous use and ongoing development in closely related recycling industries since 2008, these online tools facilitate management and tracking of production, planting, harvest, customer service orders, scheduling, delivery and collection. Data and reports are available from any point on the Internet via office-based or mobile devices.
We specialize in support for gardening and related services. Users of the undelying technology include restaurant services (cleaning, grease traps, cooking oil reclamation), tank maintenance, recycling, yard service, pool maintenance and many others. Our reporting tools can be customized for cooperation with supervisory agencies.
The scheduling model retains a long history of prior services by account and location, enabling us to predict the next occurrence of many repeating service types. For these types, a pre-scheduling feature lets you choose which upcoming services to group into sorties that can use the same driver and equipment. Routes can be unique or recurrent; it's flexible!
The system is software as a service (SAAS) and requires no new hardware, no new software, and no new personnel in your office. The intuitive interface is user-friendly, and training key personnel is quick and easy. Populate the database with your existing customers from spreadsheets or use the simple data-creation forms.
The Evergarden Farms consortium is intended to be created as a co-operative venture. The CIC is provided under a non-exclusive license by Clark Internet and other providers. Images reflect actual user interface, which is in current use by restaurants; actual current interface may vary. Our current efforts are geared toward expansion of capabilities and simplicity of use.
Interested? Contact us and describe your service offerings. If we can help you be more productive, we want to be of service.
We specialize in support for gardening and related services. Users of the undelying technology include restaurant services (cleaning, grease traps, cooking oil reclamation), tank maintenance, recycling, yard service, pool maintenance and many others. Our reporting tools can be customized for cooperation with supervisory agencies.
The scheduling model retains a long history of prior services by account and location, enabling us to predict the next occurrence of many repeating service types. For these types, a pre-scheduling feature lets you choose which upcoming services to group into sorties that can use the same driver and equipment. Routes can be unique or recurrent; it's flexible!
The system is software as a service (SAAS) and requires no new hardware, no new software, and no new personnel in your office. The intuitive interface is user-friendly, and training key personnel is quick and easy. Populate the database with your existing customers from spreadsheets or use the simple data-creation forms.
The Evergarden Farms consortium is intended to be created as a co-operative venture. The CIC is provided under a non-exclusive license by Clark Internet and other providers. Images reflect actual user interface, which is in current use by restaurants; actual current interface may vary. Our current efforts are geared toward expansion of capabilities and simplicity of use.
Interested? Contact us and describe your service offerings. If we can help you be more productive, we want to be of service.
Garden Management
Growing and Harvesting
The GOE CMS gardening modules help each local farm (garden) manage
- equipment
- inventory
- planting
- harvesting
- delivery
Our current development effort is directed toward integrating production management across multiple independent gardens, with complete support for shared purchasing and marketing.
Accounts & Locations
Account List
Account contact management
Contact management and integrated activity tracking for accounts. An account is a consumer, who may be an individual, a business, a school, a non-profit, etc. Each account can have multiple locations with hierarchical reporting.
Optional export of receivables or payables depending on service agreement.
Service and payment history is archived for three years, start of service or custom agreed date, or as required by law.
Optional export of receivables or payables depending on service agreement.
Service and payment history is archived for three years, start of service or custom agreed date, or as required by law.
Account Detail
Account contacts, history and payment control.
Track service requests, completed tasks, contact data changes, and more.
Calculate amounts payable/receivable for export to standard accounting programs.
Complete breakout by location (branch).
Calculate amounts payable/receivable for export to standard accounting programs.
Complete breakout by location (branch).
Location List
Location contact management.
Search locations on scores of criteria.
Maintain full information for multiple customer contacts and unlimited service event records with description and price in archive.
See related account information with a single click.
Upload images of location and open trouble tickets with image upload and extensive documentation; assign issues to personnel and track performance.
Maintain full information for multiple customer contacts and unlimited service event records with description and price in archive.
See related account information with a single click.
Upload images of location and open trouble tickets with image upload and extensive documentation; assign issues to personnel and track performance.
Location Detail
Location specifics
Manage work and resolve issues at individual locations.
Obtain detailed reports on service schedules, completed work, current issues, priority scheduling and more.
Export many reports for technical analysis in other software.
Master permission lists govern who can see or edit reports.
Obtain detailed reports on service schedules, completed work, current issues, priority scheduling and more.
Export many reports for technical analysis in other software.
Master permission lists govern who can see or edit reports.
Scheduling & Routing
Service Planning
Just-in-time or periodic scheduling.
Sort, select and schedule urgent and planned service requests.
The system maintains a dynamic pool of service requests, categorized by time since last service, capacity of related equipment, and other criteria. New accounts and ad hoc requests are added to the scheduling pool immediately on receipt.
Optionally build recurring routes.
Map potential routes.
Transfer scheduled requests to routing module.
Use similar, familiar interfaces for pickup and delivery.
The system maintains a dynamic pool of service requests, categorized by time since last service, capacity of related equipment, and other criteria. New accounts and ad hoc requests are added to the scheduling pool immediately on receipt.
Optionally build recurring routes.
Map potential routes.
Transfer scheduled requests to routing module.
Use similar, familiar interfaces for pickup and delivery.
Route Sequence
Recurrent or dynamic?
Routes can be dynamic (recommended) or recurrent.
Dynamic routing uses proprietary algorithms to predict the next required service based on time of day, site limitations and other factors. Ad hoc requests can be added in real time, even after the trip begins, as long as the stop is ahead of the driver's current location.
The system maintains a dynamic list of forthcoming requirements from which a dispatcher may select locations for a given trip.
Dynamic routing uses proprietary algorithms to predict the next required service based on time of day, site limitations and other factors. Ad hoc requests can be added in real time, even after the trip begins, as long as the stop is ahead of the driver's current location.
The system maintains a dynamic list of forthcoming requirements from which a dispatcher may select locations for a given trip.
Trial Route
Step 1. Default.
Select scheduled locations; create or add to a route; open map.
Specify first and last stop and system will define efficient path.
Drag and drop to alternate order if required.
Specify first and last stop and system will define efficient path.
Drag and drop to alternate order if required.
Route Optimization
Step 2. Optimal.
Export the optimized route list for the driver-technician.
Incorporate phone- or tablet-based GPS for turn-by-turn instructions.
The optimized route also provides estimates of time and distance that may be compared to the technician's report after completion to build an efficiency model.
Incorporate phone- or tablet-based GPS for turn-by-turn instructions.
The optimized route also provides estimates of time and distance that may be compared to the technician's report after completion to build an efficiency model.
Field Operations Support
Field operations includes delivery of produce and of services required by participating gardeners. Our CIC system manages and tracks the work of technicians who provide those services.
Service Call List
Technician tasks.
Export the route list to paper, or as shown to phone/tablet for use by driver-technician.
Green check marks indicate completed tasks, which are also visible on the dispatcher view.
Green check marks indicate completed tasks, which are also visible on the dispatcher view.
Service Reporting
Real time reports.
At each stop the technician can report all elements of the service that was provided. This may include quantities, issues and comments.
Route Tracking
Between stops the driver-technician can rely on GPS-based turn-by-turn instructions.
If the report is being entered as it happens, then the dispatcher can see the approximate location and even insert tasks in real time.
If the report is being entered as it happens, then the dispatcher can see the approximate location and even insert tasks in real time.
Management & Reporting
Performance overview.
A custom dashboard is created for each user community.
It summarizes activity in current and recent history and calls attention to urgent demands.
It summarizes activity in current and recent history and calls attention to urgent demands.
Detailed Reports
Configurable management reports.
Standard and custom activity reports are available.
Numerous configuration options exist for standard forms, and custom forms can be created by arrangement with the system providers.
Numerous configuration options exist for standard forms, and custom forms can be created by arrangement with the system providers.
Transaction Logs
Multiple logs and options.
Several logs are maintained. A general login and user transaction log records customer contact activity. Specific service activities are logged in their respective contexts.
All recorded activities are linked to the active user.
Requests for reports — especially those with export options — are logged as part of the security protocols.
All recorded activities are linked to the active user.
Requests for reports — especially those with export options — are logged as part of the security protocols.
Modularity
Data Integrity
Technicians can use paper-based or Internet-based reporting. For the former, detailed lists can be printed, and each stop can be reported for later data entry. Electronic reporting allows real-time evaluation hope progress by the dispatcher who is thus also enabled to insert stops dynamically if emergencies occur. Backup procedures are well-defined.
Applicability and Service Modules
The system is capable of managing and reporting several related growing, restaurant and recycling services. Because restaurants and commercial kitchens are obvious applications of indoor gardening, the system is readily adaptable to food processing and preparation environments in addition to gardening.
Almost any service can be managed. Service modules have their own additional logging and reporting functions. Each service activity has activity tracking and performance analyses, presented graphically and in tables. Numerous standard detailed reports and exports are also available. Custom reports can be developed by user request.
Individual services are managed with Service Modules, e.g., restaurant services such as used cooking oil collection, grease trap cleanout, hood and related surface cleaning, and renderable food waste collection. Ad hoc or periodic services such as waste or other material hauling, yard or swimming pool maintenance, etc., can be managed with our General Services module.
Proven applications: • Gardening • General Services • Cooking Oil Recycling • Restaurant Cleaning • Grease Trap Cleaning • Line Jetting
New in 2022 Life Cycle Management
General/Miscellaneous Service Module
This module is the standard part of all CIC packages. It provides simply for scheduling and routing service excursion with an open-ended description of the service to be provided. The built-in services are simply Deliver, Retrieve and Miscellaneous. Other specific modules can be selected or programmed as custom features.
Garden Management
Garden management module tracks
- planting
- nutrition
- hydration
- cultivation
- harvesting
- packaging
- delivery
Security
Each service provider can have multiple facilities. Data isolation may be invoked by facility. Permission sets under control of the group's manager govern what each user may do. So a user may access only the information needed to do their respective jobs.
Development
Commencement of service for new organizations occurs in three phases: planning, implementation and continuation. The planning phase consists of several hours of consultation. Implementation includes upload of existing data, testing, data verification and training of key individuals. Continuation means active use of the system for customer service, scheduling, routing and reporting. The costs associated with each phase are based on customization (reprogramming), data storage and transmission, and the amount of data intervention and correction and customer support during the continuation phase.
Language Support • Apoyo Lingüístico
En 2022, esperamos que el sistema será disponible en español, según los deseos de nuestros clientes, cuyos necesidades tienen gran influencia en la orden de desarrollo. Contáctenos, describiendo su empresa y sus requísitos.
Get Control!
Typical service and scheduling practices without CSSRM. Artist admired but unknown.
Due to continuous development, the images shown may not illustrate the precise, current appearance of the related features. Actual user data may be blurred or obscured.